Product Returns

We take great pride in our products and we consider our customers family. That is why many of our products come with a reasonable return policy. If you’re experiencing less than exemplary service or our products are not as advertised, please let us know via phone or email.

Product Exchanges

Not everyone is a towel expert, so if you accidentally order the wrong product or want to issue an exchange for any reason please give us a call so one of our team members may assist you through the process. Most of the time it’s a matter of us shipping you a brand new box of towels with a return label already inside!

 

Please direct all returns and exchanges to 408-286-8251 or info@diamondtowel.com .